CANCELLATION POLICY
We will apply the following rules regarding cancellation fees. Thank you for your understanding in advance.
Cancellation to the day before
| Cancellation charge | ||
|---|---|---|
| Days before departure date | Customer circumstances | Our company's circumstances |
| 8 days | no charge | no charge |
| 2 days | 30% of the price | |
| 1 day | 40％ of the price | |
| Before estimate time of departure | 50％ of the price | |
| After estimate time of departure | 100％ of the price | |
|
The deposit will be refunded after deducting the cancellation fee. |
||
Cancellation on the day
| Situation | Cancellation charge | |
|---|---|---|
| Bad weather at departure airport | Flight canceled | no charge |
| Bad weather at destination airport | Flight canceled | |
| Return to departure airport | ||
|
Full refund |
||
Cancellations or changes during the trip
| Changes | Billing changes | |
|---|---|---|
| Bad weather at departure airport | Extension of schedule | Crew accommodation and transportation expenses. ※1 |
| Interruption of trip | Payment will be made based on the charges to the arrival airport. | |
| Bad weather at destination airport | Route changes, including changes to landing airports | no charge ※2 |
| Extension of schedule | Crew accommodation and transportation expenses. ※1 | |
| Interruption of trip | Payment will be made based on the charges to the arrival airport. | |
| Customer circumstances | Route changes, including changes to landing airports | Recalculate the fare based on the changed route. ※3 ※5 |
| Extension of schedule | Recalculate the price based on the changed days. ※4 | |
| Interruption of trip | Pay for the completed itinerary. ※5 | |
| Our company's circumstances | Interruption of trip | Payment will be made based on the charges to the arrival airport. |
|
※1:Crew accommodation and transportation expenses will be charged. Also, it may not be possible to extend the number of days.
※2:Additional airport transfer charges may apply. ※3:If you change your itinerary and the fare increases, you will need to pay the difference before flight. ※4:It may not be possible to extend the number of days. ※5:If the recalculated price is lower than the order amount due to a schedule change, we will refund 50% of the difference. |
||